This post was going to be all praise for the Mandarin Oriental hotel, until they blew it literally at the last two minutes of my visit there.
I was at an informal discussion at the hotel. I hadn’t been there prior to their renovation and I must say the place is really swanky. On entering the hotel we were greeted nicely, when I asked for the restroom the lady literally walked me to it to make sure I didn’t take a wrong turn. In general, they were courteous, polite, hospitable and everything that hotel staff should be to make you feel welcome and at home.
That is, until I was going home.
Queuing up for a taxi, Howie was in front of me, I was next, and two Caucasian men were behind me. When a cab drove up, the attendant asked Howie where he was going, skipped me (although I had indicated I was not going together with Howie), asked the two Caucasian men, and then proceeded to give the taxi to them.
Now before you say hotels have “hotel guests have priority” policies, let me show you the sign at the stand, taken with my handphone.
The text may not be clear, but it reads: Priority is given to hotel residents going to the airport.
Incidentally, the two Caucasian men were headed to South Bridge Road, not the airport.
So the question to Mandarin Oriental Hotel is: What gives? Are you polite to all guests, as long as they’re not “competing” for resources? Next time when I ask for the restroom and the lady is walking me there, if a Caucasian guest asks for new directions, will she walk off midway? I don’t think this is acceptable practice for a hotel at all.
One thing I know: it only took this incident to completely ruin any positive impression that the rest of the hotel gave, because of inconsistent service, and I’m pretty sure that I will never recommend this hotel to anyone I know visiting Singapore.
Let’s be clear that I’m not accusing the hotel policy as being racist. That clearly can be read into the situation, but I pose it as a question in the title of this post, and invite Mandarin Oriental Hotel to respond to this and clarify the situation.